Do you have experience in technical support and feel comfortable working with technical solutions? We’re looking for a new colleague to join our Support team.
You’ll work on technical issues and cooperate with other teams.

What you’ll be working on

• Handling support tickets across L1 to L3 levels – from basic questions to more complex technical issues.
• Acting as a technical partner for our business partners, supporting them with advanced and non-trivial requests.
• Finding and fixing technical problems. This may include setting up sensors, meters, or communication gateways.
• Working closely with development, sales, and delivery teams, and making sure important issues get the attention they need.
• Building a knowledge base and creating learning materials for partners and customers.
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What we’re looking for

• A technical background in software, IT, or IoT, and experience with L1–L2 support.
• Basic knowledge of Linux and orientation in network environments.‍
• Paying attention to details, working in a structured way, and getting things done.
• Clear, friendly communication skills – you can explain technical topics in a way others understand ‍
• Czech at a native or fluent level, English at a communicative level (B2)
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What do we offer?

• Work with modern technology that has a real-world impact.
• Opportunity to grow towards senior technical or project-oriented roles.
• Hybrid work – based on what works for you and the team.
• We are currently based in Vestec, but in April we’re moving to brand-new offices right next to Metro C – Chodov.
• Multisport card.
• Education budget (events, courses, webinars) and English lessons
• Team activities that are truly optional - Mountains, canoeing on the Berounka river, cooking together, company breakfasts, laser game, or paintball.
• Our internal TACO recognition system – we appreciate each other’s work and collect points in our company e-shop (cinema tickets, extra day off, or even hardware).
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If you feel this role could be right for you, let us know.